Personal injury

I hurt my back at work. What do I do?


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TL;DR

  • Report the injury to your employer and note what happened.
  • See a doctor and follow the treatment plan.
  • Keep records. Certificates, receipts, dates, and symptoms help later.
  • Workers compensation rules apply. Time limits can be strict.
  • If you want guidance on next steps, contact Wright Street Lawyers for general information about the process.

A quick word before you start

A back injury at work is stressful. The information below is general and aims to help you get organised. It is not legal advice. Every situation is different, and laws can change. If you need advice for your specific circumstances, speak with a qualified professional.

What to do first today

  1. Report the incident. Tell your employer or supervisor as soon as you can. Note the time, place, task, and anything that led to the injury.
  2. Get a medical assessment. See a GP or attend a clinic. Follow medical advice and ask for a certificate if needed for work or a claim.
  3. Write it down. Keep a simple timeline. Include symptoms, time off work, and any conversations with your employer.
  4. Collect documents. Save certificates, referrals, imaging reports, and receipts for treatment and medication.
  5. Check your workplace process. You may need to complete an incident form or notify a return to work coordinator.

Understanding workers compensation in plain English

Workers compensation is a legal framework that helps with medical costs and income support when a work injury occurs. The process and forms can vary by state and by insurer. Time limits can apply. Evidence matters, so clear medical notes and early reporting help show what happened and when.

In many cases you lodge a claim form with supporting medical certificates. Your employer and the insurer are then involved in assessing the claim. You might be asked for more information. If you are unsure how to complete a step, ask for help. General guidance is available from regulators such as SafeWork SA and the Fair Work Ombudsman. For advice about your position, speak with a lawyer.

Build a simple record

  • Symptoms diary. Brief daily notes on pain levels, movement limits, and how it affects work or home tasks.
  • Incident details. Date, time, location, task, equipment, witnesses, and who you told.
  • Medical file. Certificates, referrals, imaging, treatment plans, and pharmacy receipts.
  • Work file. Emails or messages about duties, modified work, or roster changes.

Talking about duties and return to work

Many workplaces offer modified duties while you recover. Discuss safe tasks with your employer based on your doctor’s advice. If you are given a plan, keep a copy. If a task makes your symptoms worse, record it and tell your employer and your doctor.

People also ask

Do I have to report a minor back strain?
It is wise to report any injury, even if it feels minor. Early reporting creates a clear record if symptoms get worse or persist.
Can I see my own doctor?
You can usually see your preferred GP or clinic. Follow the referral pathway your doctor recommends and keep copies of all documents.
What if my claim is disputed?
You may be able to seek a review through the insurer’s process or a relevant tribunal. Time limits can be short. Get tailored advice if a dispute arises.
Will I need time away from work?
It depends on your injury and medical advice. Some people work modified duties. Others take time off to recover. Follow the plan set by your treating team.

FAQs

How soon should I lodge a workers compensation claim?

As soon as you can after reporting the injury and seeing a doctor. Some time limits are strict. If you are unsure, ask for guidance right away.

What documents help a back injury claim?

Medical certificates, imaging reports, GP notes, receipts, your incident report, witness details, and a short symptom diary. Keep everything in one folder.

Can I be asked to attend an independent medical assessment?

It can happen. Bring your documents, be honest about your symptoms, and follow any instructions you are given. Keep a copy of the report if it is provided to you.

Will making a claim affect my job?

Workplaces have obligations regarding safety and fair treatment. The rules can be complex. If concerns arise, get advice based on your situation.

What if my pain started gradually rather than in one incident?

Report it as soon as you notice the issue and see your doctor. Gradual onset injuries can be assessed too. Good records help explain the timeline.

Next steps and how we can help

If you want help understanding the process, Wright Street Lawyers can provide general information about typical steps and documents. In an initial chat we can discuss your timeline, paperwork, and common next actions. If you need tailored advice, a lawyer can assess your circumstances and explain your options.

  • Phone or email us to start a conversation.
  • Attach any medical certificates or forms you already have.
  • Tell us your key dates so we can note any time limits that may apply.

Contact: Wright Street Lawyers, wrightstreetlawyers.com.au

Accessibility: If phone is hard for you, use our website form or email and we will reply in writing. Let us know if you need adjustments for appointments.

Important disclaimer

This page provides general information for workers who have experienced a back injury. It is not legal advice. Laws and processes can change and vary by state and by insurer. Your situation may be different. For advice about your circumstances, speak with a qualified professional.

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